Shipping

What is the delivery time for my order?

Orders are delivered within 3 days from Monday to Saturday. You will receive an email as soon as the order has been shipped. You can track your package with the tracking number in this email.

What are the shipping costs per country?

Shipping within Belgium is free when you spend €250. Are you unable to reach this amount? Then you will have to pay €7 in shipping costs.

Shipping to the Netherlands is free when you spend €250. Are you unable to reach this amount? Then you will have to pay €10 in shipping costs.

Shipping to other countries in Europe is free when you spend €350. Are you unable to reach this amount? Then you will have to pay €15 in shipping costs.

Canceled items

We continuously monitor our online range with the greatest possible care. We depend on several factors for the delivery of your order. Unfortunately, in exceptional cases it can happen that during the processing of your order it appears that an item is no longer in stock or does not meet the quality requirements set by us. In this case, the purchase price of the item, including shipping costs, will be refunded.

Returns

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only replace items if they are defective or damaged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Send an e-mail to info@coucou-collection.com to inform us about your return.

To complete your return, we require a receipt or proof of purchase.

Return policy

To return your product, send an email to info@coucou-collection.com with your return request.

If you get an answer, you can send your product to:

Widem Logistics
FAO Coucou returns
Lar M30
B-8930 Rekkem

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service (or purchasing shipping insurance) to track your packages and to ensure the packages are signed for upon delivery to Coucou Collection. We don’t guarantee that we will receive your returned item.

International customers WILL be responsible for all shipping costs (Exchange shipping costs are the same as the original). We will require payment before we can ship any international exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@coucou-collection.com. I'll receive an answer within 72h.

Sale items

Only regular priced items may be returned, unfortunately sale items cannot be refunded or exchanged.