Coucou respects the privacy of all users of its site and ensures that the personal data that is provided is treated with confidence and care. In submitting your personal data on our website, you consent to the use of your data by Coucou in compliance with this privacy statement.

Data that gets processed

Coucou processes your personal data because you’re making use of our services and/or because you choose to provide your data by filling in our contact form or subscribing to our newsletter.

Below you find an overview of the personal data that gets processed:

  • first name and last name
  • phone number
  • email address
  • shipping address
  • IP address
  • location
  • internet browser and device type

Why we’re processing this data

We only process your name, phone number and e-mail address if you chose to contact us by using our contact form or chose to subscribe to our newsletter. We use this data to reach out to you and provide an answer to your question or to follow up on your enquiry.

We analyze your behaviour on our website to improve our website’s experience and adjust the content to our visitors’ needs. This data gets - if at all possible - processed anonymously and won’t be provided to third parties in any case.

How long we hold on to your data

Coucou holds on to your personal data no longer than necessary to fulfill the goals wherefore we’re collecting your data. This time period is dependent on the goal wherefore we’re collecting the data. We remove your data from our systems if it’s not longer necessary to be saved.

Sharing personal data with third parties

Coucou would never sell your data to third parties and will only provide your data if that’s necessary to execute our agreement with you or to fulfill legal obligations.

Cookies and similar techniques that we use

Coucou makes use of technical and functional cookies. We only use analytical cookies that don’t violate your privacy. A cookie is a small text file that is saved on your device at your first visit of our website. The cookies we use are necessary for the technical functionality of our website and your user experience. We also use this data to optimise our website. In your browser you will be able to adjust cookie settings if you no longer want your browser to save cookies.

Reviewing, correcting or deleting your data

You hold the right to review, correct or delete your data. Besides that, you hold the right to withdraw your permission or object to process your data by Coucou. You also hold the right for data portability, which means you will be able to request to send you the personal data we’ve saved of you. Your request to review, correct or delete your data can be sent to To be sure this request was sent by you, we ask you to send a copy of your ID. To protect your privacy we recommend you to hide your photo, MRZ (machine readable zone), passport number and social security number. We try to respond to requests as soon as possible and not later than four weeks.

How we protect your data

Coucou takes the protection of your data seriously and takes the appropriate measures to avoid abuse, loss, unauthorized access, unwanted disclosure and unauthorized modifications. If you feel like your data isn’t appropriately protected or if you find clues for abuse, please contact us at