Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Send an e-mail to info@coucou-collection.com to inform us about your return.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@coucou-collection.com. I'll receive an answer within 72h.

Sale items

Only regular priced items may be returned, unfortunately sale items cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@coucou-collection.com and send your item to:

Widem Logistics NV x Coucou

Lar M30

8930 Menen-Rekkem

Belgium

Shipping

To return your product, send your product to:

Widem Logistics NV x Coucou

Lar M30

8930 Menen-Rekkem

Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service (or purchasing shipping insurance) to track your packages and to ensure the packages are signed for upon delivery to Coucou Collection. We don’t guarantee that we will receive your returned item.

International customers WILL be responsible for all shipping costs (Exchange shipping costs are the same as the original). We will require payment before we can ship any international exchange.